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Northwest Communications provides exceptional Managed IT Services, network management, data recovery and server backup, and firewall solutions for your business as well as all of your computer and networking needs.  Northwest Communications also offers award winning Web Design and Hosting services.  We deliver high quality Internet service to Northwest Iowa using Broadband Internet and wireless services. Northwest Communications is also a dealer for i wireless cellular phone service.

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Windows 7 Professional Microsoft Update Problem

It has come to our attention that some of our clients with Windows 7 Professional PC’s are currently experiencing an issue while trying to install the latest updates from Microsoft. Northwest would like to notify both our managed clients and regular clients of the issue and give some suggestions for fixing the problem.

The current situation is that the PC tries to install one or more updates and then fails installation of the updates. Updates are then rolled back and the computer restarts. This whole process can take as long as an hour to complete. The computer, if restarted, may try this whole process over again due to the failed update and then will fail again. In the event that the computer begins this process. PLEASE DO NOT POWER OFF THE MACHINE. ALLOW IT TO COMPLETE THE ROLL BACK AND POWER ON ITSELF.

Any clients who are having this problem are advised to follow the instructions below to fix the issue, or contact us for help if needed. As always Northwest appreciates your patronage and we look forward to serving you!

1. Right click the Taskbar > Properties > Taskbar Tab > Customize.
2. Tick the box that says “Always show all icons and notifications on the taksbar” > OK.
3. Retry your Windows updates.

Part-Time Customer Service Representative Clerk

Northwest Communications is seeking a part-time Customer Service Representative Clerk. This position will serve as the primary point of contact for new customers and will assist customers with billing inquiries, new service requests, disconnects, and special deposits. Position will also require the completion of paperwork for service applications and disconnects and performing collection functions on delinquent accounts. Applicant must be proficient in Microsoft Office products (Word, Excel, Outlook, etc.). Knowledge of MACC Billing Software would be helpful.

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i wireless service
Microsoft Small Business Specialist
High Speed Internet