Phone Help

Troubles with your Northwest Communications phone? Contact us:
Business Office: 611
If calling from other than the above exchange areas: 712-776-2222
If calling long distance: 800-247-2776
Office Hours: 8:00am - 4:30pm, Monday - Friday
Repair Service: 611
If calling from other than the above exchange area: 712-776-2222
If calling long distance: 800-247-2776

Trouble Reporting?
Please use this form to report a Telephone or Cable TV service question or problem. This form can NOT be used to send messages to a specific person.

Remember, you must be a customer of Northwest Communications Cooperative Association in order for us to help you.
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What If I Reach A Wrong Number?

• Dial "Operator" right away. Effort will be made to see that you
  are not charged.

What If I Get A Poor Connection Or Am Cut Off?

• Dial "Operator" right away. They will see that you get a good connection, and that you are charged only for the time you've been able to talk and hear satisfactorily.

What About "Busy" Signals and "Don't Answers"?

• If you get a "busy" signal when you dial, just hang up and try the call a little later. If no one answers at the phone you are calling, hang up and try your call later. No charge is made for calls that are not completed.

Why Does The Operator Come On The Line On Direct Distance Dialing Calls From Some Telephones And Not From Others?

• Some telephones are connected to equipment that automatically identifies the calling number for billing purposes. Where this is not the case, an Operator must come in to ask for the number of the phone you are using so the call may be billed. In our exchanges, when you make a Direct Distance Dialing call, an Operator does not come on the line because your number is automatically identified.

How Do I Use " 0+ " Dialing?

• "0+" dialing is available in all exchanges. All Person to Person, Collect, and Calling Card calls can be dialed direct from your home.
• Simply dial "0" plus the number you want to call as you would if you were dialing a "1+" call.
• The Operator will come on the line to ask what type of call you are placing (Person to Person, Third Party Billing, Collect or Calling Card).
• Person to Person, Third Party Billing, Collect and Calling Card calls can also be dialed direct from any pay phone by dialing "0" plus the number you want to call.

For Assistance in Dialing:

• If at any time you need the service of an Operator to place or complete a call, dial "0".
• When the Operator answers, explain the situation and they will be glad to assist you.
• An Operator service charge may apply.

For Local Information:

• Dial 1-411.
• There may be a charge for this service.

For Long Distance Information:

• Dial 1 + Area Code + 555-1212.
• There may be a charge for this service.

To Find a WATS Number (Wide Area Telecommunications Service):

• Dial 1-800-555-1212.

Coin Phone Directory Assistance:

• A charge applies for all directory assistance calls within the State of Iowa.

Directory Assistance Interstate:

• There will be a charge for each directory assistance call. However, there may be credits given for certain directory assistance requests. These credits may vary from company to company and carrier to carrier.
• When making a request for directory assistance, you are allowed a maximum of two telephone numbers per call.
• The charge applies whether or not the Directory Assistance Bureau furnished the requested number (such as in the case of non-published numbers).
• Subscribers who are unable to use the directory because of a visual or physical handicap may apply to your local company to obtain a special waiver from these directory charges.

Write Down Numbers - Directory Assistance Calls Cost You Money!

Equal Access means you can choose any carrier to provide your "1+" calls. Before Equal Access came to your local exchange, all of your "1+" interLATA calls automatically went over AT&T and all intraLATA calls were routed automatically to Qwest. Equal Access is a reprogramming of your local telephone company's switch that allows you to use any long distance carrier as your "1+" long distance company. Physical programming by your local telephone company routes your call to the long distance company of your choice.

Some Equal Access Benefits May Include:

• "1+" dialing with no extra digits.
• Better sound quality.
• Less misuse of long distance (fraud).
• Lower cost long distance.

Some Equal Access Facts To Remember:

• Equal Access is available only through your home or business phone. Outside the home or office you will need a travel feature (calling card).
• You can use rotary as well as touchtone phones, but some options are only available with touchtone phones.
• If you are a primary customer of the long distance company, your bill will be sent by the company for all long distance calls. In a few cases the long distance company will bill through your local phone company, resulting in one bill.
• When you choose a carrier, you will receive all toll and assistance related services from that carrier including operator services. You will be instructed by your carrier in accessing operator assistance.
• The choice you make has no affect on your local services. Your local telephone company is committed to providing quality local phone service.

Customer Service: 712-776-2222

Sales: Andrew Carter, acarter@ncn.net

Having Trouble Reporting? Call 611 or 800-249-5251